FAQ's

Frequently Asked Questions

• How soon will I receive my order?
  
  A proof will be provided or a designer will contact you with any questions or issues within approximately 2 business days after your order is submitted. Depending on quantity expect your order to ship in approximately 4-7 business days once you have approved your proof. Rush processing & shipping options are available depending on quantity for an additional fee. Please ask for more details when you place your order.
   
• What forms of payment do you accept?
  
  We accept:
   
• How do I submit my order?

  You will need to approve a formal estimate to finalize your order.

  To obtain an estimate contact us by phone, fax or email.
  ~Please include the product, quantity and color information for what you want to order so we can send you an estimate.
  ~Let us know if there was a particular special you were looking at so we can note that special pricing in your estimate as well.

  ~Talk With a Customer Representative
  TOLL FREE at 866-778-4254
  or Local Phone 316-269-2494
  Hours: 8am to 5pm - CST - M-F
  ~If you prefer, you may
  FAX your order to 1-866-251-3181
  ~Or EMAIL your order to
  stickit@adeasprinting.com

  Upon receipt, one of our customer representatives will contact you with an estimate or for further details.

  STANDARD TERMS: 50% down and balance due upon proff approval. Depending on quantity expect your order to ship in approximately 4-7 business days once you have approved your proof. Rush processing & shipping options may be available for an additional fee. If you have chosen to use RUSH shipping please review your estimate for separate terms & fees. If you cancel your order prior to proof approval a cancellation fee will apply. After you have approved your proof your order is not subject to cancellation without additional production fees.

  CREATIVE DESIGN: As long as files are submitted to ADEAS print ready per ADEAS specs no charge will apply. If any design work or file manipulation time is requested it is charged at $52.00 per hour. There is a 30 minute minimum and it is charged in 15 minute increments thereafter. If you submit a file and then are required or you desire to resubmit a new file a charge of $25.00 will apply to eac new file. A proof will be provided or a designer will contact you with any questions or issues within 2 business days after your order is submitted. If you are receiving a free design special see the term listed for that special.

• Will I receive a proof?
  
  Yes, regardless of whether we design for you or you submit ready-to-print art, you will receive a digital proof via email. A proof will be provided or a designer will contact you with any questions or issues within 2 business days after your order is submitted. You will provide approval to print, or summarize any changes you may need. There is no charge for the first proof. If you are submitting a file to print, additional proof and/or subsequent file submissions for the same order will incur a $25.00 fee.
  Once you receive your proof, PLEASE REVIEW THE ATTACHED SOFT PROOF FOR ACCURACY. THIS IS YOU OPPORTUNITY TO ENSURE ALL SPELLING, GRAMMAR, COLORS, CONTENT, ETC. ARE CORRECT.
  If you provided any art, your file will print hi-res and be as clear and sharp as the quality of your art allows.
  While we strive to achieve the correct colors that you prefer, please know that all monitors are calibrated differently and A'Deas Printing cannot be held responsible for slight differences in color between pdf proofs and final printed piece. All monitors use a light based projected spectrum of color (RGB) and colors on printed pieces are viewed as light reflects off of ink. (CMYK). Unless professionally calibrated, your monitor will most likey not match the printed piece exactly.
  If you would like to achieve an exact color, we suggest consulting a PANTONE color swatch book and choosing a specific color for us to match, as all colors in this set are universal.
  If the proof is OK to print, please reply with an OK to print message. If changes are needed, just let us know.
   
• How do I get the files to you?
  
  Files may be submitted using the following methods :
  - Upload Files: Click here to upload from our website.
  - Email: File sizes up to 5MB total may be emailed to stickit@adeasprinting.com along with your order please.
  - Mail to A'DEAS Printing,
  attn: order dept.
  719 S. St Francis, Wichita, KS 67211

PRINTING QUESTIONS

• Can I get a quote for a custom print job?
  
  Of course! If the parameters of your order fall outside those on our online system, please contact us at
  1-866-778-4254 or email your request for a quote to stickit@adeasprinting.com .
   
• What type of files do you accept for print?
  
  You will find downloadable design specs on our product pages for door hangers, box toppers and post cards.
  
  REGARDLESS OF FILE TYPE, THESE STANDARDS APPLY... All colors in file should be converted to CMYK. Bitmap images should be high resolution (300 dpi), placed in layout at 100% or less. Flatten transparency if applicable. For self-contained files such as pdf or eps, fonts should be embedded or converted. Layout should be built to trim size of the piece, with 1/8" bleeds, when applicable.
  
  We accept these file types, listed in order of preference:
  
  Adobe PDF - This file has been created in a layout program, written to postscript, and then converted to a PDF through Adobe Acrobat Distiller using the "Press Quality" setting. This creates a hi-res PDF that is quite reliable.
  
  Application PDF - This file has been written to PDF right out of a layout program. Not all PDF files are intended for hi-res printing, so if using this method, it is important to choose settings that guarantee a high resolution, ready for print output. Some programs (like Word) create PDF files not intended for high-end printing and will not give a desirable output when printed. For specific questions regarding this type of PDF, contact our design department at prepress@adeasprinting.com EPS - (Illustrator or similar)
  
  TIFF - (Photoshop or similar) no compression
  
  JPEG - least compression possible

APPLICATION FILES:

• We can accept application files (if collected for remote printing and all support files and fonts are included.) As this is the least preferable method, we request you contact us before sending these files at prepress@adeasprinting.com.
  
  If you have any questions, we encourage you to email our design department before you submit files for print. Our goal is to help you submit trouble-free files that will process without problems and therefore incur the least cost to you.

DESIGN QUESTIONS

• What if I don't have a file to send?
  
  We will be happy to design your print piece according to your taste. If you have a logo/image you would like us to use for your orders, you can send it by email to stickit@adeasprinting.com. If you have no files or logos, we can design from scratch. Unless you are taking advantage of a one time offer for free design, our charges for design are $52.00 per hour, billed in 1/4 hr. increments with a 1/2 hr. minimum. After we receive your design order, you will be contacted via email by a designer to discuss details if necessary.
   
• Do I need to use your design services?
  
  No, but all files must be per A'DEAS specs...High Resolution and at least 300 DPI.
   
• What if my images are not in an electronic format?
  
  Depending on the quality and form of art, we may be able to scan your image. For specific inquiries, just give us a call.
   
• I saw my proof and I want to change it. How can I do this? Any charge for it?
  
  IIf we designed for you then it is easy to make changes. If you submitted a file we can often make changes, but sometimes we can't depending on the file format you provided. If we can make the changes, and your order does not have free design, the charge is $52.00 per hour, billed in 1/4 hour increments with a 1/2 hour minimum.

Stick-It® QUESTIONS

• Does Stick-It®actually stick?
  
  Yes!! Stick-It® has been specially formulated and tested extensively to ensure that it will stick to most surfaces (see below). One customer reported that they put a Doorhanger Stick-It® on their car & drove on the highway and it still didn't come off.
   
• Will Stick-It® leave a filmy residue?
  
  No!! Millions of Stick-It®'s have been used around the country and not a single report of an irritating residue has been received.
   
• Is Stick-It® better than a magnet?
  
  Stick-It®not only sticks where magnets won't (i.e. monitors, stainless steel refrigerators, plastic surfaces, glass, etc...) but Stick-It® is a cost effective solution.
   
• Why do I need Stick-It®?
  
  Why not?! Stick-It®gives your customer a unique, convenient way to keep your message in their view by sticking it where it's most convenient for them to see it and use it ( stainless steel refrigerator, etc). Stick-It® keeps your piece in view instead of in "the drawer" with your competitor's ad. Our question to you is... Why would you want to use an inferior product that doesn't always work? Stick-It® works!
   
• Will my customers really Stick-It®?
  
  Stick-It® has proven to increase redemption and increase sales. Review customer testimonials and proven results on our website for specific details.
   
• How will my customer know they can Stick-It®?
  
  Some choose to guide their customers to the back of the print piece where the Stick-It® is positioned by simply stating, "See back for instructions on Stick-It®". Others choose to trust the customer will know what to do. We have reports of positive results with both methods.

MAILING QUESTIONS

• Can you provide a mailing list for me?
  
  Yes, and we guarantee that it is CASS certified, which means that it receives the highest postal discounts available for a mailing of its type. We can work with you to provide a list that is most suitable for your need. Whether we are saturating an area based on radius or zip code or only mailing to select demographics (such as home owners, income levels, age groups, etc.), our knowledgeable staff can provide the mailing list you need.
   
• Is it less expensive to mail my postcards through you?
  
  It usually is! Depending on mailing criteria, we can often save a customer up to 26 cents per piece! The exact savings will be determined by the specifics of your order.
  
  If you cannot locate the answer you need here, please contact us. Thank you!